Grosvenor Motor Company – Independent BMW Specialist
Grosvenor Motor Company & Refresh Automotive are brand names of Edison Online Ltd.
Office & Workshop:
10 Richfield Avenue
Reading, Berkshire.
RG1 8EQ
Opening Hours GrosvenorBMW
Phone:
0118 958 3481
Email:
info@bmwspecialistreading.co.uk
(Please note, we are a cashless business and do not keep any cash onsite).
| Monday | 8:00 am – 5:30 pm |
| Tuesday | 8:00 am – 5:30 pm |
| Wednesday | 8:00 am – 5:30 pm |
| Thursday | 8:00 am – 5:30 pm |
| Friday | 8:00 am – 5:30 pm |
| Saturday | Closed |
| Sunday | Closed |
Need to contact us?
Do you wish to ask a question or request a quotation with our service department? Then please use the form below. We will contact you ASAP.
Pressed for time? You’re welcome to use our convenient online booking tool.
Drive a car of a different brand?
Our ‘all car brands’ business is exactly what you have been looking for.
We aim to provide an experience so good, that you would recommend us to your Mum!
Posted on Google
Ian Inman28 September 2026Trustindex verifies that the original source of the review is Google.
A refreshing change from BMW dealers;, work done on the day where possible, agreed pick up times kept to and communication of any issues. The work identified is fully discussed with appropriate plan to make repairs. All at reasonable prices.Posted on Google
ali nensi25 September 2026Wow! What a team.! I found this company through Google search. Ashley at Reception booked my car in quite quickly and Barry diagnosed the issue. Getting hold of the required part was an issue with BMW but once the part was obtained, Ashley fitted me into his tight schedule and resolved the problem. Whilst they had my car they also sorted out another couple of issues at a very reasonable price. Very gratefull to them for their assistance. Will definitely be comming back here despite it being a bit of a journey from home.Posted on Google
Norbert Fazakas24 September 2026⭐⭐⭐⭐⭐ 10/10 service from Grosvenor Garage! The customer service was absolutely lovely, and the work was very professional from start to finish. The guys at the desk were extremely friendly, helpful and welcoming. They kept me updated throughout the whole process, and while carrying out the service, the mechanic discovered another issue with my car. They called me straight away, explained the problem, and gave me an estimated price for the repair before doing any additional work. They managed to fix everything on the same day, which was fantastic. They also have a comfortable waiting area with Wi-Fi, which made the wait much easier. Really impressed with the whole experience, from the friendly staff and great communication to the quality of the work. Highly recommended! 10/10. 👌Posted on Google
Andrew Cornick22 September 2026Grosvenor were the only place I could find who could fix an annoying fault with the computer on my Mini without replacing the whole unit for a lot of notes! They managed to find the fault inside the unit and fix it. Job done. Great service, really helpful staff, going the extra mile to sort the pro and save me money. Many thanks.Posted on Google
terry harvey18 September 2026Grosvenor is a customer focussed business which I highly recommend after several interactions over the last couple of years. They treat your vehicle with respect, charge a reasonable rate and will only carry out work that is necessary. Their success and reputation is built on long term relationships and trust and I hope to benefit from that care and attention for many years to come.Posted on Google
Darren Robbins17 September 2026Booked a service with Grosvenor dropped it off early left the keys with Barry, explained it had an advisory at mot and a few other problems he said no problem and the team would look and contact me later . They called me about half an hour later to advise some of the work which needed doing and cost . later in the day received a video health check explaining other work that was required. They called to advise ,and talk through the work required and the price ,which was more than generous again thank you The work was finished by the end of the day to a very high standard. Car now drives very well indeed I cannot thank them enough. I have used them more than once and everytime the service I've received is exemplary . Thank you very much DarrenPosted on Google
GOOGIE14 September 2026The team at Grosvenor have been extremely helpful since I started my BMW journey. After buying one secondhand several months earlier and having some issues, they have worked on it on several occasions to ensure the car was at its best. The staff are always friendly, helpful and willing to explain clearly any issues with your car. After being recommended Grosvenor by a friend, I too can now recommend them to anyone!Posted on Google
Paul Bellanti14 September 2026Always great service with friendly and knowledgeable staff. Great communication if anything needs to be done . Highly recommendPosted on Google
Joe Gibson11 September 2026fantastic experience with grosvenor. they are extremely honest and transparent with you throughout the whole experience when visiting. extremely happy with their customer service at reception as well as their service provided in the workshop. the level of knowledge they have shows through their work and advice given. this is why i will always take my bmw back here as well as highly recommend to everyone i know with bmws. thesis service is second to none.Posted on Google
Stuart Creasy10 September 2026Think it was about time I left these guys an outstanding appraisal. 1st, had the mot done a year back. They (Barry) called to let me know the progress and what needed to be done. Was a very helpful guy. Excellent communication. 2nd, A fault with the car. Unsure what the problem was, I did use a local guy to begin with, but he was just randomly diagnosing what it could be and charging for work that didn't need doing. Anyway, gave Grovesnor a call, booked it in for a check up. Within a couple of hours, problem was diagnosed and we (Alex) talked about solving the problem. A big shout out to these guys. Have seriously helped me out over several problems. Excellent communication Excellent customer service Will definitely be bringing the car back for whatever it needs in the future. Much appreciated.Posted on Google
leo li9 September 2026Great, they really treated my car good and helped me, thanks for all of the staff, especially the team leader!Posted on Google
A M8 September 2026Used Grovesnor multiple times, each time was smooth and easy thanks to great staff and easy online booking system, had a great car play retrofit, zf gearbox service and a full service and has been a great experience every time, staff are very friendly and helpful, would 100% recommend for anyone looking for a top bmw specialist at fair prices.Posted on Google
Daniel Hillman7 September 2026Excellent service as always - very efficient and done to a very high standard.Posted on Google
Niel2 September 2026I recently had my BMW serviced by Grosvenor BMW and was genuinely impressed with the whole experience. From the moment I dropped the car off, the customer service was outstanding. They kept me informed throughout and took the time to explain clearly what work had been carried out and why it was needed. Nothing felt rushed or unclear. What I particularly appreciated was the honesty. They recommended the work that needed doing but also pointed out other items that would eventually need attention, explaining that they could safely wait a little longer. That gave me real confidence that they were looking after my interests rather than simply looking for extra work. The quality of the service was excellent and, based on my experience, better than the service I’ve received from BMW dealers I’ve used in the past. The prices were competitive too, making the overall experience even better. I’d have no hesitation recommending Grosvenor BMW and will definitely be using them again. Excellent service, honest advice and a professional job from start to finish.Posted on Google
Martin Rogers19 August 2026Brilliant experience, always a pleasure and big shout out to Ashley for his support.
