Grosvenor Motor Company – Independent BMW Specialist
Grosvenor Motor Company & Refresh Automotive are brand names of Edison Online Ltd.
Office & Workshop:
10 Richfield Avenue
Reading, Berkshire.
RG1 8EQ
Opening Hours GrosvenorBMW
Phone:
0118 958 3481
Email:
info@bmwspecialistreading.co.uk
(Please note, we are a cashless business and do not keep any cash onsite).
| Monday | 8:00 am – 5:30 pm |
| Tuesday | 8:00 am – 5:30 pm |
| Wednesday | 8:00 am – 5:30 pm |
| Thursday | 8:00 am – 5:30 pm |
| Friday | 8:00 am – 5:30 pm |
| Saturday | Closed |
| Sunday | Closed |
Need to contact us?
Do you wish to ask a question or request a quotation with our service department? Then please use the form below. We will contact you ASAP.
Pressed for time? You’re welcome to use our convenient online booking tool.
Drive a car of a different brand?
Our ‘all car brands’ business is exactly what you have been looking for.
We aim to provide an experience so good, that you would recommend us to your Mum!
Posted on Google
Andy Walker-Hebborn19 October 2026Trustindex verifies that the original source of the review is Google.
Great customer service both front desk and mechanics. Always prepared to go the extra mile. Honest advice and guidance.Posted on Google
John Connor18 October 2026This was my first time at Grosvenor and I will definitely become a repeat customer. From reception, where Liam was a pleasure to deal with, all the way through to a very speedy repair and paying a very fair account I was impressed. Highly recommended.Posted on Google
Glenn Jones16 October 2026Great service ,Great guys ,easy to find Great attention to details also sent back lovely and clean I will definitely use againPosted on Google
AA Valet Ltd Car Detailing & Valeting Service16 October 2026Excellent service, very knowledgeable team and great experience, very happy and highly recommend Thanks guysPosted on Google
Joe Mowczan14 October 2026Really positive experience. Great customer service and communication. Highly recommend.Posted on Google
Carl Cooley9 October 2026Having owned a number of BMW's this was only my second visit to Grosvenor. My initial issue was to clear a blocked windscreen washer. Whilst removing the reservoir they discovered another issue that needed attention. One of the service team called me and explained the situation. There was no pressure to have the work done. However to have it done at tge same time made sense from a safety angle and also made sense from a financial aspect. The whole procedure was finished the same afternoon and I was able to drive away safely. Friendly and knowledgeable staff will bring me back in future.Posted on Google
Ian Inman28 September 2026A refreshing change from BMW dealers;, work done on the day where possible, agreed pick up times kept to and communication of any issues. The work identified is fully discussed with appropriate plan to make repairs. All at reasonable prices.Posted on Google
ali nensi25 September 2026Wow! What a team.! I found this company through Google search. Ashley at Reception booked my car in quite quickly and Barry diagnosed the issue. Getting hold of the required part was an issue with BMW but once the part was obtained, Ashley fitted me into his tight schedule and resolved the problem. Whilst they had my car they also sorted out another couple of issues at a very reasonable price. Very gratefull to them for their assistance. Will definitely be comming back here despite it being a bit of a journey from home.Posted on Google
Norbert Fazakas24 September 2026⭐⭐⭐⭐⭐ 10/10 service from Grosvenor Garage! The customer service was absolutely lovely, and the work was very professional from start to finish. The guys at the desk were extremely friendly, helpful and welcoming. They kept me updated throughout the whole process, and while carrying out the service, the mechanic discovered another issue with my car. They called me straight away, explained the problem, and gave me an estimated price for the repair before doing any additional work. They managed to fix everything on the same day, which was fantastic. They also have a comfortable waiting area with Wi-Fi, which made the wait much easier. Really impressed with the whole experience, from the friendly staff and great communication to the quality of the work. Highly recommended! 10/10. 👌Posted on Google
Andrew Cornick22 September 2026Grosvenor were the only place I could find who could fix an annoying fault with the computer on my Mini without replacing the whole unit for a lot of notes! They managed to find the fault inside the unit and fix it. Job done. Great service, really helpful staff, going the extra mile to sort the pro and save me money. Many thanks.Posted on Google
terry harvey18 September 2026Grosvenor is a customer focussed business which I highly recommend after several interactions over the last couple of years. They treat your vehicle with respect, charge a reasonable rate and will only carry out work that is necessary. Their success and reputation is built on long term relationships and trust and I hope to benefit from that care and attention for many years to come.Posted on Google
Darren Robbins17 September 2026Booked a service with Grosvenor dropped it off early left the keys with Barry, explained it had an advisory at mot and a few other problems he said no problem and the team would look and contact me later . They called me about half an hour later to advise some of the work which needed doing and cost . later in the day received a video health check explaining other work that was required. They called to advise ,and talk through the work required and the price ,which was more than generous again thank you The work was finished by the end of the day to a very high standard. Car now drives very well indeed I cannot thank them enough. I have used them more than once and everytime the service I've received is exemplary . Thank you very much DarrenPosted on Google
GOOGIE14 September 2026The team at Grosvenor have been extremely helpful since I started my BMW journey. After buying one secondhand several months earlier and having some issues, they have worked on it on several occasions to ensure the car was at its best. The staff are always friendly, helpful and willing to explain clearly any issues with your car. After being recommended Grosvenor by a friend, I too can now recommend them to anyone!Posted on Google
Paul Bellanti14 September 2026Always great service with friendly and knowledgeable staff. Great communication if anything needs to be done . Highly recommendPosted on Google
Joe Gibson11 September 2026fantastic experience with grosvenor. they are extremely honest and transparent with you throughout the whole experience when visiting. extremely happy with their customer service at reception as well as their service provided in the workshop. the level of knowledge they have shows through their work and advice given. this is why i will always take my bmw back here as well as highly recommend to everyone i know with bmws. thesis service is second to none.
