BMW Screen Rebooting?

We Have the Solution!

If your BMW screen is rebooting and is stuck in a frustrating reboot loop, rest assured, you’re not alone and we have the solution for you.

Affected Vehicles

Before diving into details, it’s important to clarify which vehicles are impacted by this issue. This fault affects All F-series BMW models manufactured between 2014 and 2021 (F10 F20 F30 F32 F33 F34 F36), regardless of whether the vehicle is equipped with a satnav system. If your BMW falls outside of this year range, this specific solution will not apply.

The Problem

This issue has been a common headache for owners of BMW F-series models. The fault is characterized by the head unit either:

• Constantly rebooting (from a few seconds to 1 minute) or…
• Being completely stuck on the BMW or Connected Drive boot logo.

Historically, the only solution was to replace the faulty units entirely, which came with a hefty price tag of around £1500 (fitted and programmed). However, there’s now a much more cost-effective repair option.

The below video has been created in 2026 so is upto date.

Our Solution

We’ve developed a reliable fix by updating the head unit’s software to the latest version, which has been 100% successful on every unit we’ve repaired so far—even those failing to boot. This solution applies specifically to:

• Business Navigation systems (entry_nav units with Route navigation) and
• Basic head units (without navigation).

Unfortunately, this solution is not applicable to older BMW models, cars with Pro Navigiation or other head unit types.

Cost and Process

We offer a complete vehicle software update for just £130 (inc VAT). Here’s why our process stands out:

• Comprehensive Update: We don’t just update the faulty head unit; we update the entire vehicle to the latest BMW software version. This ensures compatibility and avoids dependency errors.
• Professional Equipment: We use professional-grade power supplies to maintain stable power throughout the flashing process. Attempting this without adequate equipment can lead to module failure.

Important Notes

At this time, we do not provide:

• A remote upgrade service, or
• A bench flash option for these head units.

All updates must be performed on-site, with the whole vehicle available for a full working day.

Location

Our service is based in Reading, Berkshire, and we’re proud to offer a professional, no-corners-cut solution to this common issue.

Get in Touch

If you’re experiencing this issue or have any questions, don’t hesitate to contact our friendly team at 0118 958 3481. We’re here to help and get your BMW back working as it should!

 
 
 
 
  EXCELLENT  
  
 Based on 652 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ollieeeanderson 
 
6 June 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Thank you Grosvenor! I had a reboot software issue with my head unit on my BMW 320d 2013 and they re-flashed the software resolving the issue while maintaining my IDrive service history, other quotes or options online were in excess of £800-£1200 for replacing the head unit completely however Grosvenor complete this specialised service at a seemingly fixed price of £130 - reasonable!! Very professional garage, well kept, even cleaned my car while they had it in included in my price. All very happy to help. Would recommend. By the looks of it they do all sorts of software coding as well as mechanical repairs and servicing. Very knowledgable bunch.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Glyn Davis 
 
27 April 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Absolutely top service. My infotainment system in my BMW 330d started playing up, it was rebooting every five minutes or so. This was very annoying and made the sat nav unusable. I booked it into my local BMW twice on both occasions they were unable to resolve the issue and wanted to investigate and were quoting four to five hours labour just to identify the fault. In desperation I turned to google and found Grosvenor. I called them and they recommended re-reinstalling the software and this often resolves the issue. I booked it in and the work was carried out as agreed. However they were not sure this had cured the issue and they refused to charge me. A week on the fault has not returned so I called Grosvenor yesterday to offer payment but they refused. I cant thank Grosvenor enough fantastic service, extremely knowledgeable would thoroughly recommend Grosvenor.
  
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Red Mini 
 
11 April 2024
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
Mini entertainment system rebooting repair My Mini entertainment system started rebooting itself randomly. Did some Google research and found that Grosenvor could fix it. So booked the car in. And they have fixed it. Great job excellent service highly recommend them if your Mini has the same issue. They also washed and cleaned the car. Definitely 5 star service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michael James 
 
19 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Took my car in today for the BMW connected drive restarting issue. Great service from the team and was fixed same day! Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Thiery Allsop-Menist 
 
3 February 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Head unit was constantly resetting. I had received quotes exceeding £1200. They resolved it for £130.  Dropped the car off at 0815. At 1000 they called me to say it was ready. Fast, efficient and really courteous group of people. Totally satisfied. Highly recommended 👍
  
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Laura Hinton 
 
29 January 2024
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
Multimedia system update Garages like these guys put your faith back into garages again . We called last minute to see if they could complete the system update as our multimedia system kept rebooting. They amazingly booked us in with short notice and got our car completed and on the road again in just a couple of hours with the  issue resolved. So helpful , so knowledgable kind and efficient ! We dealt with Justin and want to personally thank you again. Couldn’t recommend enough ! Xx
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matthew Sterlini 
 
10 January 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Grosvenor were excellent in dealing with my minis re- booting head display fault. They were able to book us in at short notice and carry out the software repair at a reasonable price. Staff were helpful and courteous. Would thoroughly  recommend them.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ryan Hatcher 
 
17 November 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a fault with our Mini’s headunit which the local BMW dealership in Exeter refused to acknowledge or deal with. Grosvenor fixed the fault in a matter of hours at a fraction of the price and had us back on the road again. Fantastic service. Couldn’t recommend highly enough!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 James Bannister 
 
30 October 2023
 
 
 Trustindex verifies that the original source of the review is Google. 
Complex software upgrade that main dealers were not prepared to facilitate.  Found Grosvenor who couldn’t have been more helpful.  Knowledgable, carried out the work as promised and for the quoted price.  Excellent to deal with, would recommend.